Robotic process automation can create efficiencies across the many phases of revenue cycle management and contribute to improving the patient experience.
February 21, 2022 – With effective revenue cycle management hinging on the completion of repetitive tasks and processes in the face of workforce shortages due to the pandemic, healthcare organizations are increasingly turning to automation to increase net revenue, reduce costs, and improve the patient experience. Fortunately, a tried-and-true technology is available to shore up inefficiencies spanning from registration through coding to backend billing — robotic process automation (RPA).
RPA is an automation technology that mmics human behavior for rule-based tasks to complete transactional and repetitive processes. A set of scripted processes can access applications and data sources using structured data and logic to automate decisions according to predefined business rules and conditions. Programmed software robots run continuously in the background to ensure the completion of predictable, repetitive tasks without the need for human intervention, eliminating manual workflows across various clinical and administrative systems and data sets and creating new RCM efficiencies.
This is the first installment of a three-part series on the value of robotic process automation to effective revenue cycle management.
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